Customer Service

The City of Tifton Customer Service Department, under the direction of Natalie Hodges, provides newcomers and longtime customers with information and handles service issues for the provided utilities. The City of Tifton provides water, sewer, natural gas, curbside sanitation pickup, dumpster service, roll-off containers for debris, recycling and curbside yard debris pickup in the City. 

Located at 130 1st Street East, just inside the main entrance of City Hall, our Customer Service Representatives are available in person or by phone at (229) 391-3957, Monday – Friday during the hours of 8:00 AM to 5:00 PM so we can provide information and handle concerns for all services and billing.

Help Your Neighbors by Donating to HEAT

The last few years have been hard on Georgia, and Tifton is committed to doing our part to help support those who are struggling to pay their utility bills during these difficult times. That’s why we’ve partnered with HEAT, a charity that’s been helping Georgians get back on their feet by assisting them with their heating bills for over 38 years. 

During the winter, many of us enjoy the comfort of a warm, cozy home. But thousands of Georgians must choose between paying their heating bills and buying other necessities like food or medication.

HEAT is the oldest statewide fuel fund in Georgia and provides energy assistance to thousands of vulnerable Georgians every year. Qualified households are able to receive help with heating bills regardless of the energy source – natural gas, propane, electricity, oil, wood, coal or any other energy source.

Many of the people who already relied on HEAT, the elderly, disabled and veterans, are those who have been hit hardest by COVID-19 and the recession. So, this year, Tifton has made it easy for you to help your neighbors by allowing you to make a tax-deductible contribution to HEAT directly on your energy bill.  

Your contribution will help provide one-time assistance for Georgians that will enable them to keep their heat on or restore service during a difficult time.  

     Here’s How You Can Help

  1. Make a donation through your City of Tifton utility bill. Call 229-391-3957 [AK1] to sign up
  2. Donate online at
  3. Make your donation (check or money order) payable to HEAT and mail it to:   


P.O. Box 489

Smyrna, GA 30081

How Are HEAT Funds Distributed?

The Georgia Division of Family and Children Services distributes HEAT funds through local community action agencies. Qualified households apply for assistance at the agency that serves their county. Applicants must meet special guidelines established for HEAT that include income eligibility. Once an application is approved, a one-time assistance payment is awarded to prevent disconnection or restore service.

For more information or to see stories of some of the people we’ve helped, visit our website at You can also contact HEAT at 678-406-0212 or

Need Help with Your Heating Bill?

HEAT is proud to work locally with Coastal Plain Area Economic Authority Inc. to help potential recipients with the application process. Contact them by phone at 229-244-7860 or visit their website at http:/www/ for more information on how to apply. The usual application period for the general public is December through the end of May.